DrsFosterSmith.com Review: A Highly Recommended Source of Pet Products
- 1 What is DrsFosterSmith?
- 2 Technical Characteristics of the Website
- 3 Is DrsFosterSmith.com Legit?
- 4 DrsFosterSmith.com Reviews
- 5 DrsFosterSmith.com Coupons and Discounts
- 6 Dr Foster and Smith Customer Service
- 7 Conclusion
What is DrsFosterSmith?
DrsFosterSmith.com is a pet supply store based in Rhinelander, Wisconsin, that was founded by two doctors, Foster and Smith, in 1983. The reason for this website is to help pet owners all over the world. Dr. Foster and Dr. Smith were the first in the United States to found a veterinary pharmacy that employed pharmacists, not just veterinarians. The company has experienced rapid growth from the very beginning, and in 1998, they began taking orders through the website. In 2010, the pet pharmacy was licensed and accredited by Vet-VIPPS (Veterinary-Verified Internet Pharmacy Practice Sites). Being in the business for over 30 years, Drs. Foster & Smith has become one of the largest direct-to-your-door pet stores in the USA. The company claims to provide high-quality pet products at affordable prices. They even have their own brand of pet products including pet food, pet furniture and many more. Doctors Foster and Smith have a good experience in the pet service industry and educating others on the care of pets. They also guarantee the high-quality customer support service. Besides, they have written many books, created their own TV show, and run a non-commercial website (PetEducation.com) for pet owners to be more informed on how to care for their pets better. Doctors Foster and Smith guarantee that customers will be 100% happy with the quality of their products.
Drs. Foster & Smith Assortment
DrsFosterSmith.com has more than 20,000 pet products in its catalog for eight different types of pets: Dog, Cat, Fish, Bird, Small Pet, Wild Bird, Reptile, Pond, and Horse:
The selection of goods for horses can be considered a unique feature of their online store, since most pet stores online do not provide products for horses or provide only a few items, whereas Drs. Foster & Smith provides goods like joint supplements, hoof care products, and stable supplies. They also provide a rich selection of ferret products. Each of the eight animal categories has a wide range of products specific to their own needs. For example, Dog’s section contains such categories as Flea & Tick, Health Care, Beds & Ramps, Containment & Travel, Behavior & Training, Treats, Collars, Leads & ID, Grooming, Toys, Food, Feeders & Fountains, Cleanup, Other.
Dog’s Health Care section is also subdivided into many categories: here you can buy Prescription Heartworm, Prescription Medication, Hip & Joint Support, Dental Care, Eye Care, Skin & Coat, Vaccines, Vitamins, Wormers and some more:
The store has a separate section called Pet Pharmacy. Here you can find prescription and OTC medications from the following categories: Allergy Relief, Anti-Fungal, Pain Relief, Antibiotics, Anxiety Relief, Arthritis, Asthma & Cough Relief, Digestive Disorders, Ear Medications, Electrolytes & Fluids, Epilepsy, Eye Medications, Heart Medications, Insulin & Diabetes and more.
Items contained in each category are very numerous. There are 552 prescription dog medications available on DrsFosterSmith.com. The store has both brand and generic medications, so customers can easily find the products within their budget.
Another unique feature of this store is the assortment of products from their own brand. Drs. Foster & Smith brand has products for each of the animal groups available on the website. They assure their brand products have excellent quality and affordable prices:
We conclude that the assortment of this store is very large. The company has all goods necessary for pets care. Owners of rare animals, such as reptiles, will also be happy to discover a good selection of pet care products. The company rightfully receives 5 stars out of 5 for this unit.
DrsFosterSmith.com has average prices. Some customers would consider some products a bit expensive, and not everyone is ready to spend that much on pet care products. However, generic medications look beneficial.
We decided to compare prices for generic Prednisone 2.5 mg in this store and two other online pharmacies.
It turned out that Drs. Foster & Smith offers an average price for this medication – $0.27 per unit:
Two other online pharmacies offered $0.28 and $0.24:
The store promises to always provide opportunities to make any price lower by launching different drsfostersmith.com discount codes, drsfostersmith.com promo codes, and coupons since they aim at satisfying as many customers as possible. Besides, the store has a Sale Center and Clearance, that will allow pet owners to buy some products at a discounted price:
The prices offered by DrsFosterSmith are average. Customers can find lower prices in other online companies, but the difference is very slight.
In fact, the prices for all products look much better if pet owners order a particular medication in bulk. That means they have to buy more items in order to save money. You can see how it works for Generic Novox Caplets:
We give the store 4 stars out of 5 since they offer reasonable prices for pet medications,
DrsFosterSmith.com offers many shipping options:
- Economy Ground (5-7 business days) via the most cost-efficient carrier;
- Standard Ground (Up to 5 business days) via USPS;
- Expedited (2-4 business days);
- UPS 2nd Day Air (2 business days);
- UPS Next Day Air (next business day);
- UPS Next Day Air Saturday (where available by zip code).
The company mentions that orders placed Monday through Thursday are typically shipped the same or next business day.
Drs. Foster & Smith advertises free shipping on the main website’s page:
However, not all orders are delivered for free – only orders exceeding $19 via Economy Ground receives free shipping. Shipping rates also depend on the delivery option selected. There are different rates for orders OVER $19 and for orders UNDER $19. The customers from the first category can get their order with the following delivery rates:
- Economy Ground: FREE
- Standard Ground: $5.99;
- Expedited: $16.99;
- UPS 2nd Day Air: $19.99;
- UPS Next Day Air: $24.99;
- UPS Next Day Air Saturday: $39.99.
Customers whose orders do not exceed $19 will have to pay the following delivery fees:
- Economy Ground: $6.99;
- Standard Ground: $12.98;
- Expedited: $23.98;
- UPS 2nd Day Air: $26.98;
- UPS Next Day Air: $31.98;
- UPS Next Day Air Saturday: $46.98.
DrsFosterSmith products are shipped to all 50 states, U.S. territories, and Canada. International shipping is possible, but the customers will need to contact the store and it will provide a quote from one of its international carriers.
Drs. Foster & Smith offers a 100% satisfaction guarantee on every product. Product return is possible. For this, customers will have to fill out a form, and the company will refund all of the money.
A unique feature or the store is the Auto Delivery – an automatic product replenishment program. When customers sign up for this type of delivery, they receive automatic delivery of products they select on a specified schedule. This program was designed for pet owners to ensure that they never run out of the pet’s favorite products. With Auto-Delivery, a customer can save up to 20% on pet medications and other products.
Like in all large online pharmacies, customers can track their orders and view the status of their order shipment on the website using their invoice number or tracking number in a special field:
Thus, there are many positive aspects of DrsFosterSmith return policy and shipping: free shipping for orders exceeding $19, flat shipping charge, auto-delivery possible, international shipping possible, 100% satisfaction guarantee, 90 days to return products.
There are however some negative aspects. For example, shipping to Alaska or Hawaii proves to be more expensive. Having the international shipping option is nice, but having to contact the store every time can be tiresome and not easy. The company uses UPS for shipping instead of the U.S. Postal Service or FedEx that are most reliable and fast. In case of a return, Drs. Foster & Smith will refund the price, but will not return the shipping fees. For these reasons, we give 4,5 stars for this unit.
According to the information on the website, customers can pay for their orders using bank transfer, debit/credit card, and PayPal. Drs. Foster & Smith encourages customers to pay using PayPal because it’s “secure and convenient”.
Using PayPal, customers can order products online without revealing their credit card or bank account number, get 100% protection against unauthorized payments, receive an email confirmation of every order, speed through checkout, avoid having to re-enter their financial information each time they check out.
Considering the fact that many stores accept much more payment options, DrsFosterSmith.com gets only 3 stars out of 5 for this unit.
Technical Characteristics of the Website
DrsFosterSmith.com Loading Speed
Modern customers prefer speedy websites. No one wants to use a website which is downloaded for too long. We checked DrsFosterSmith.com loading speed using Google Page Speed and received the following data:
According to the analysis, the mobile version is not optimized and will probably deliver a slow user experience. Google Page Speed tool recommends prioritizing and applying some fixes. As for the desktop version, it was a great job – the page applies performance best practices and will probably deliver a good user experience.
We conclude that customers of DrsFosterSmith may have problems with loading the website’s mobile page. A general score for this unit is 1,9 stars out of 5.
Checking DrsFosterSmith.com Mobile Version
For such stores like DrsFosterSmith.com, a mobile version is vital. Fortunately, the company has made its website mobile-friendly, so customers can easily purchase pet products at any place if they have access to the Internet. An application process is the same, the text is enlarged. There is no scrolling. The secondary information is transferred from the main page. Besides, the website’s mobile version has successfully passed a mobile version check by Google tool, though 13-page resources could not be loaded:
In general, we found no errors in DrsFosterSmith.com mobile version functioning and we like how it looks. Obviously, pet owners will not have difficulties visiting the website from their mobile devices, however, there are some tiny bugs that should be fixed. For this reason, the company gets 4,5 stars out of 5 for this unit.
Customers’ Data Protection
Customers of DrsFosterSmith.com can enjoy a secure checkout – the website uses a 256-bit Secure Sockets Layer (SSL) software, which encrypts customers’ personal information. The security certificate is verified by COMODO CA Limited:
A 256 bit SSL security is a good encryption, but, unfortunately, the upper left corner of our browser did not specify the owner of this website (which would have indicated the highest possible encryption level). For this reason, the store gets 4 stars for this unit.
DrsFosterSmith.com uses McAfee SECURE to block attacks and prevent disruptions on its website. McAfee SECURE maximizes the security of the digital transactions. McAfee is a popular antivirus protection. McAfee certification was verified on August 15, 2017:
It seems that Drs. Foster & Smith holds a strict protection policy and meets all safety standards, which is a relevant advantage. For this reason, we score 5 stars for this unit.
The Convenience of Ordering from DrsFosterSmith.com
Drsfostersmith.com pet products are primarily being sold through their website. As they say, ordering meds online is very easy. All customers have to do it add the necessary items to the shopping cart, answer a few questions and proceed to check out:
It’s recommended that customers register on the website if they want to save time when they order. Registration will provide quick access to order history and other special site features:
During the registration process, the customers are required to fill out the optional information to make future orders at DrsFosterSmith.com easier and quicker. The users are offered to fill in “Billing Information” and some “Customer Convenience Options” (choosing yes or not for “Express Checkout” which allows to saves billing, shipping and credit card Information of the customer on the website’s secure server). Using this option, customers will pass a checkout in as few as two mouse clicks. Another option is called “Remember Me» which allows saving customer’s billing and shipping information on the website’s secure server, but the Credit Card Information will not be saved. It’s always nice to have a choice.
Customers are also offered to complete some basic information for their pets. This is needed for the pharmacy’s staff to properly review the pet’s medication needs. You should fill in the following fields: Pet’s Name, Type of Pet, Breed, Gender, Date of Birth, Weight, Allergies to any medications, Taking any medications, Medical conditions:
Product search is very convenient, as there are several variants of all items’ subdivision: by tip sellers. by price, by alphabet, by pet category, by healthy condition, for example:
Customers can also see only Drs. Foster & Smith brand products, new products, and discounted products:
Before the order is completed, the customers are required to assign a pet and veterinarian to the chosen items. They should also specify how the store receives RX:
Regretfully, users can’t change the language and the currency, so foreign customers may have difficulties. However, customers of Drs. Foster & Smith store will appreciate the “Track Order” option available on the website.
Another feature of DrsFosterSmith.com is that they can refill pet prescriptions right there on the website, and customers do not need to go through another procedure filling in the same basic information over and over again.
There is only more thing we’d like to mention: DrsFosterSmith.com is providing customer education. The website contains many free education articles about pet care and over 300 educational videos, including how-to guidelines and product videos. All this information will help pet owners take care of their pets better and discover that they are able to do some of the health procedures at home that they thought only veterinarians could do.
We may conclude that placing orders at DrsFosterSmith.com is convenient and speedy. Considering all the facts mentioned above, the online store gets 4,5 stars for this unit.
Is DrsFosterSmith.com Legit?
Dr Foster and Smith’s Rating on ScamAdviser.com
Before buying goods online, customers want to be sure the store is legitimate and can be trusted. ScamAdviser is the easiest way to check DrsFosterSmith.com legitimacy. Look at the screenshot of ScamAdviser analysis below:
ScamAdviser says this store can be trusted and gives it the highest trust rating – 100% out of 100%.
According to the analysis, the website is very popular and is constantly refreshed. ScamAdviser detected that the domain age is 21 years. The owner country and website location are the USA. Besides, DrsFosterSmith.com is popular by Alexa and has no malware reports or complaints detected. There is no reason to doubt the credibility of Drs. Foster & Smith store, and we score 5 stars for this unit.
Do We Need a Prescription?
Some pet medications sold on this website are accessible to customers only after they provide a valid prescription. There is even a separate section which lists all drugs that require RX:
There are several ways to provide a prescription to the pharmacy:
- Dr Foster and Smith Pharmacy may contact your veterinarian for prescription approval.
- You can mail your original prescription to Dr Foster and Smith Pharmacy, PO Box 100, Rhinelander, WI 54501;
- The company can accept faxed prescriptions directly from your veterinarian.
Customers should bear in mind that the pharmacy will not process orders until a prescription has been authorized. Once the prescription has been processed, the customer will receive an email confirmation.
No doubt, DrsFosterSmith.com has a responsible approach to the pharmaceutical business, and we score 5 stars out of 5 for this unit.
Checking DrsFosterSmith.com using LegitScript
Drs. Foster and Smith’s reputation has improved thousandfold when we checked the website using LegitScript service. The store has a “Legitimate” status and meets LegitScript standards for online pharmacy safety and legality:
We rightfully give the company the highest score for this unit – 5 stars out of 5! Well done!
Customer On-Site Reviews
Customer reviews are the only true way to check the Drs. Foster and Smith’s reputation. For us, both positive and negative reviews are important. When people buy some pet products, they want to see reviews and learn how many customers have already ordered it from this store. This information would help us get rid of any doubts.
Fortunately, the website contained a GREAT number of customer reviews. People mostly reviews products from such categories as Beds and Ramps, Food and Feeders, Furniture, so we conclude these are the most popular product categories. However, we managed to find some reviews of prescription medications on the website. Customers seemed happy with the quality of products and the company’s services.
One user was happy with Apoquel purchase, which relieved his dog’s allergy he suffered the last three years. Another customer also likes this medicine, he says it’s the only product that always works well. However, he is not satisfied with its price at Drs. Foster and Smith store, since managed to buy much cheaper Apoquel from his veterinarian:
We did not find any negative DrsFosterSmith.com reviews and have good reason to believe these positive testimonials since every customer has an opportunity to post is comment on the website using a special contact section.
We give 5 stars for this unit since we believe that these comments were written by real Dr Foster and Smith’s customers.
DrsFosterSmith.com Reviews on Third-Party Websites
We decided to search for DrsFosterSmith.com reviews on independent websites and medical forums.
yelp.com contained 117 reviews with most of them being positive. There are many happy pet owners who have been using Drs. Foster and Smith’s services for years with no single problem. We found many comments devoted to excellent customer support. People were also satisfied with reasonable prices, speedy delivery, and proper packaging:
We came across some DrsFosterSmith.com complaints on yelp.com. One customer was unhappy with the pharmacy’s services since they did not receive his prescription via fax, another user is upset because the pharmacy’s staff has lost his prescription, one more pet owner faced difficulties trying to return a defective product:
Though there is a definite amount of DrsFosterSmith.com complaints on the net, none of them indicated the store was doing illegal business. Failures are typical for every online store, and this one is not an exception. But in general, customers had good experience with this company. The store gets 5 stars for this unit.
DrsFosterSmith.com Coupons and Discounts
To date, DrsFosterSmith.com offers a great number of bonuses, special offers, discounted prices and coupon codes available right on the website, including:
- Free shipping on all products with no minimum order amount (ends Wednesday, 16, 2017);
- Up to 75% discount off on all products listed in the clearance sale;
- Frontline Plus is available at 45% discount off through a great deal;
- Up to $14 discount off on all products listed in “Dog Flea and Tick Control” and “Cat Flea and Tick Control” sections;
- Up to 20% discount off on coat and skin medications;
- FREE gist certificate if you sign up today for auto delivery and many others.
There are also numerous DrsFosterSmith.com coupon codes on the net. One of them offers to save 20% OFF on all pet products:
The bargains available through all these deals seem very attractive for customers. Drs. Foster and Smith offer many ways to save on pet foods and medications, and that is why they deserve 5 stars out of 5.
Dr Foster and Smith Customer Service
DrsFosterSmith Contact Information
The website provided a very detailed contact information, including:
- phone number: 1-800-381-7179,
- legal address: 2253 Air Park Road, P.O. Box 100, Rhinelander, Wisconsin 54501,
- mailing address: Doctors Foster and Smith, 2253 Air Park Road, PO Box 100, Rhinelander, WI 5450;
- operating hours: 7 am-8 pm CST, 7 days a week
In addition, the website contains a comprehensive information about Drs. Foster & Smith’s history, founders, and staff:
In other words, the store is 100% transparent and we have all information to make an informed purchase. For this, we score 5 stars out of for this unit. It couldn’t be better!
Trying to Get a Consultation
DrsFosterSmith.com claims that their friendly customer service representatives are always happy to help customers, 7 am-8 pm, 7 days a week. The easiest way to reach the customer support is to use a Live Chat, or instant messaging, which allows customers to “chat” online with one of Drs. Foster and Smith’s customer service representatives. We clicked on the Live Chat link to find out whether they have customer testimonials on the website. Unfortunately, the Live Chat was offline and simply did not let us in since it was after hours. Thus, we were not able to connect with a live customer service.
Since we could not use a Live Chat, we decided to try to reach the manager with the same question using email CustomerService@DrsFosterSmith.com. As written on the website, the representative of the company will answer within 12 hours.
We suggest you will have problems if you decide to reach the customer support service the same way since we waited for many hours and did not get any reply. Poor-organized customer support service makes us give the company 1 star for this unit.
DrsFosterSmith.com provides a large selection of products for a large number of pets. The company did a very good job of displaying that pet care is a priority. The website has the largest number of pet products needed for pet owners that we have ever seen, including very specific products for reptiles, horses, and ferrets. Dr Foster and Smith’s own exclusive brand is also a nice feature. The store has numerous shipping options and good return policies and provides speedy and quality customer service. The website seems 100% legitimate and very popular. Considering all of the facts we revealed about this store, we rate the store 4.1 stars out of 5 and highly recommend Drs. Foster & Smith to customers who want to purchase all needed pet products at low prices and in one place.