A Very Expensive Pharmacy Which Lacks Customers’ Comments

What is OnlineCanadianPharmacy?

Online Canadian Pharmacy claims to be a “United States accredited” Canadian pharmacy intermediary, a kind of an online broker between customers and real drugstores. The store is CIPA, FDA and IPABC approved, operated by the Granville Web Service and owned by Dawn Polley, a licensed pharmacist with 20 years of experience. The company has been operating since 2002 and consists of highly trained professionals who are striving to provide safe and affordable drugs.

The company is proud to offer high-quality pharmaceutical products, the highest standards of patient care, excellent customer service and huge cost savings. The pharmacy is also selling medicines from other countries’ dispensaries approved by the regulatory bodies. The company cooperates with dispensaries of such countries as India, Canada, Mauritius, New Zealand, Singapore, but ships medications to the USA only. They claim to have served over 100,000 customers.

Assortment of the Pharmacy

OnlineCanadianPharmacy provides medications for almost all health conditions. The company does not indicate the number of drugs offered by the store, buy the number of pages containing the names of the drugs is quite big, so we can suggest that they offer a pretty wide assortment of products, including prescription drugs, OTC drugs, branded drugs and their generic alternatives. The front page of the website contains 2 products: Lipitor and Wellbutrin Xl, but it’s not clear why the company placed these drugs on the main page – they do not offer any discounts on these medications; may be these products are bestsellers or most recent drugs the customers purchased from this website.

We decided to check the availability of medication types referred to men’s health category: we searched for Viagra (Sildenafil), Levitra (Vardenafil), Cialis (Tadalafil), Stendra (Avanafil). It turned out, that the pharmacy has all of these most popular drugs for erectile dysfunction treatment:

ED drugs
No doubt, lack of drug categories on the website is a drawback. So, the e-store gets 4 stars out of 5 for this item.

Price Policy

OnlineCanadianPharmacy assures a low price guarantee.

low prices

Let’s tale a look at some medications offered by this company. For example:

  • The price of a single pill of 25 mg brand Viagra costs $19.02, we consider this price too high as compared to other online pharmacies;
  • Generic Viagra (Sildenafil) 100 mg costs $3,8 per unit, which is a quite high price too.
  • Branded Cialis 20 mg if offered for $16,6 per tablet, while the generic analog of Cialis (Tadalafil) 20 mg costs content costs $2,8 per unit.

So, both branded and generic medications are very expensive in this online store. The pharmacy must have some other beneficial aspects to encourage customers to order drugs here. We give them 2 stars for this point.

Shipping Options and Terms

All OnlineCanadianPharmacy products are shipped free of charge only for new customers. For old customers, the shipping fee is $9.95.


We consider such policy very strange and even suspicious. The company offers no regular consumer loyalty rewards or discounts, which would help the store maintain its clients. All other pharmacies usually offer special bonuses for regular customers only, but basing on the shipping policy of OnlineCanadianPharmacy, we may suggest that customers are not supposed to use the services of the pharmacy again. Perhaps, because they did not receive their orders?

Another strange point: the pharmacy neither ships overseas nor even to Canada, even if it is called a “Canadian pharmacy” and claims to be located in Canada (!!!). They deliver goods to the customers located in the United States only. How is it possible?

No matter how hard we tried, we could not find any information about shipping options. Considering this, we suggest that the pharmacy has only one option – Regular Mail with no tracking and no express delivery available.

The pharmacy promises to deliver orders to the US customers within 2 – 4 weeks. We consider this term could have been shorter and more precise.
One more disappointing fact: product returns are not allowed on this pharmacy and the store did not place any information on the website which would throw light on reshipment and return topics.

From our point of view, the pharmacy deserves only 1 point in terms of delivery, due to poor delivery methods and controversial and ambiguous information provided. Payment Options

As for payments, the pharmacy also provided no information about payment options available. We suggest that the webstore should place such information on the front page of the website or at least on the FAQs section for customers’ convenience. It would be not pleasant to find out that they do not accept e-checks when you have already chosen the necessary medicines for order. For this reason, the pharmacy gets 1 star out of 5.

Technical Characteristics of the Website

Website Loading Speed

Google Page Speed helped us analyze the loading speed of OnlineCanadianPharmacy pages:

These indicators show that the users may have a slow experience with this website, so it definitely needs optimization and fixing some drawbacks to attract more customers. The website gets only 1.8 stars fir this unit.

Mobile Version

The website of OnlineCanadianPharmacy has no mobile version, though nowadays half of all online purchases are made over mobile phones. It may take much time for the user to click on the necessary item. The pharmacy doesn’t seem to take care of customers’ convenience. For this reason, the company gets 1 point for this point of our review.

Is Safe in Terms of Connection?

According to OnlineCanadianPharmacy, they give safety assurance by keeping all the customers’ data confidential by using Secure 128-bit SSL payment. They claim that the customers’ login / password and credit card information will never get into the hand of the third parties. However, the browser indicated that some parts of this website are not secure:

secure connection

This means that an attacker can easily replace the HTTP content on this website in order to steal your credentials, sensitive data about you, take over your account or install malware on your computer. The pharmacy receives 2 stars out of 5 and needs further development to provide 100% safety to the customers when using this website.

Antivirus Availability

The website of the pharmacy uses Norton antivirus protection, which makes customers feel secure while surfing the website. Norton is considered the best antivirus protection of 2017, so the users are really protected from various viruses, worms, spyware, unwanted malware and Trojans. Considering this, receives 5 stars for this unit of our review.

OnlineCanadianPharmacy antivirus

Convenience of Ordering

The site has a special section “How to Order”, where customers can learn all the details, and this is a sufficient advantage.

To place an order, a customer will have to register or log in to the personal account, which makes online shopping a very long procedure.


Registration is necessary when buying prescription medicines, but customers who want to but OTC drugs on can’t avoid registration as well.

The store provides a search bar which clients can use in searching the medicines they need. But it does not provide any drug categories on the website. The only subdivisions that we found were generic, branded, prescription and OTC drugs.

OnlineCanadianPharmacy drug search

The customers can both branded and generic versions for every drug (even those not available at the moment). For example, they list both branded and generic Cialis on one page.

All in all, OnlineCanadianPharmacy offers three options for searching the drugs:

  1. Search line;
  2. Categories presented on the website (generic, branded, prescription and OTC drugs);
  3. Alphabetical drug search.

The pharmacy mentions, that if customers have any questions related to ordering drugs, they should not hesitate and call 1-888-730-3338. Note: they can provide customer assistance only Mon-Fri 6:00 am – 8:00 pm, Sat – Sun 7:00 am- 5:00 pm, while other pharmacies offer 24/7 assistance.

Considering all drawbacks of the website on terms of convenience, OnlineCanadianPharmacy gets 3 stars for this unit.

Is Legitimate?

Checking Website Rating

ScamAdviser gives a 56% trust rating out of 100%. The website appears to be threat listed. The domain age is 15 years, what is a relevant age for a pharmacy. Although the store can be traced in Canada and the USA, ScamAdviser failed to identify the real location of the store, as the owner of the website uses a service to hide it. This can sometimes relate to the fact that the owner does not want to receive spam, but many scam sites also use such anonymous programs.

scamadviser also showed that the website had a lot of views in the recent years, and seems to be popular. According to the more detailed ScamAdviser report, was detected for some malware reports. Users should review this information carefully before using this pharmacy. Onlinecanadianpharmacy gets 3 stars for this point.

Prescription Request sells both prescription and non-prescription drugs on its website.


If customers want to buy prescription medications, they need to fax or email the original valid prescription to the website’s address in Canada. The store explains that it requires this from customers as dispenses drugs from a licensed pharmacy. The OnlineCanadianPharmacy doctors review the prescription, and the drug is dispensed through a pharmacy. This means they have a responsible approach to selling medicines online. For this reason, they deserve 5 stars out of 5.

Checking Website Reputaiom on LegitScript

We analyzed reputation using LegitScript – an online platform which records domain statuses of different online stores.

OnlineCanadianPharmacy LegitScript

Although it is a good thing that the pharmacy does not have a “rogue” rating, the store still had an “unapproved” status, which indicates that the pharmacy does not reach the verified Internet pharmacy status according to LegitScript. For this reason, the pharmacy gets 3 stars. Reviews

On-site Customer Reviews

We though it would have been great to see what customer say about

There were a few customers’ comments on the site’s own page:

OnlineCanadianPharmacy reviews

All of them are purely positive and definitely this was the choice of website administration, as there is no field where customers can leave a feedback. We found these comments are so heartwarming, so there is a large chance that these testimonials are fabricated by the website’s owner, and we can’t 100% rely on them. Considering this, the pharmacy gets 3 points for this unit, as there was no proof that the store offered really good service to its customers.

To assess whether can be trusted or not, we decided to review customer reviews available on outside websites. Reviews on Independent Websites

The reviews on independent sites were not numerous and controversial although positive reviews prevailed over negative.

OnlineCanadianPharmacy review2

Customers seemed to be satisfied with the services of the pharmacy.

One user described his experience of ordering cheap and high quality Silagra.

Another customer appreciated OnlineCanadianPharmacy support team, which immediately helped him solve his problem with delivery.

However, there was one complaint about the services of the company: the customer ordered his medication and did not receive it even 6 weeks later, and the company refused to make a refund. The issue is still unsolved.

OnlineCanadianPharmacy review3

Again, these comments are all placed on one website and left with a very short interval in 2014 by first-time users. And that is all. No more OnlineCanadianPharmacy reviews in 2015, 2016 and 2017. All these facts make us wonder: why does the pharmacy have very few comments over 15 years? Is the store even on business?? Lack of reliable customer reviews make us give only 3 stars to the pharmacy. Coupon Code

Coupon codes for are not available at any outside websites.

However, the customers have some options to save:

  • Customers will receive a $25 credit for every friend that they refer and receive coupons anytime;OnlineCanadianPharmacy tell a friend
  • As we have already mentioned, the store offers free shipping to the new customers.

Lack of any coupon codes or discounts may not be good in attracting more customers, since they are usually attracted to sales, discounts or special offers. For this reason, the pharmacy gets only 2 stars for this unit.

Customer Support

Contact information

The site provided some of its contact information: actual address, phone number and email address. According to, they are located in Surrey, Canada, but this information can’t be trusted, as they do not ship to Canada for some unknown reason (the U.S. only).


The provided information is rather controversial, so we can’t not rate them higher than 4 stars.

Trying to Get a Consultaion doesn’t have an live chat on the website, but the customer care representatives welcome all customers’ questions through email or phone from 6:00 am to 8:00 pm. We do not like waiting on the phone, so we decided to reach them though email and finally learn what shipping options they offer.

The representative of the pharmacy gave a response in a few hours. It turned out that they ship the products using USPS service.

OnlineCanadianPharmacy customer support

We were quite satisfied with the answer, though the response speed was not so quick. For this reason, the pharmacy gets 4 stars out of 5.


OnlineCanadianPharmacy offers many brand-name and generic drugs. It is a long-operating company, which may indicate the website’s good service, but we can’t give them a perfect score since we have no relevant proof of that. The prices of drugs are very high compared to other stores and that is the main reason which can make the customer choose another provider. Besides, the website has a poor trust rating in some online services such as ScamAdviser and LegitScript.

The majority of customers’ comments are positive, but we doubt the authenticity of these reviews, as all reviews are available only on the site and look fabricated. For all these reasons, the online pharmacy is estimated at 2,8 stars out of 5.

However, OnlineCanadianPharmacy could be a good source for purchasing drugs online, but only if you do not care about price. Only US-based customers can try out this store and also due to the free-shipping-for-new-customers offer.