UniversalDrugstore.com Review: CIPA Verified Drug Supplier with Conflicting Reviews

What is Universal Drugstore?

Universal Drugstore

Universaldrugstore.com claims to be an international prescription and non-prescription service which has served successfully over 500,000 customers since 2002. This company is an intermediate service which refers customers to large pharmacies worldwide. The company ensures clients that it is associated with only licensed pharmacies which are authorized by government regulatory body. Universal Drugstore is not an actual pharmacy.

The company operates from Canada, but its dispensaries are located in various countries such as Turkey, India, the United Kingdom. According to the information placed on the website, the process of ordering is easy and safe, and the pharmacy offers the most affordable prices for medications.

What Can You Buy in This Store?

The pharmacy claims to sell only high quality medications. On this website, you can buy preparations for almost any health condition. All drugs are divided into categories. The most massive lists of drugs are presented in the categories of Allergy, Antibiotics, Antidepressants, Antipsychotics, Arthritis, Asthma, Blood Pressure, Cholesterol, Epilepsy, Flea and Tick, Gastroesophageal Reflux Disease, Glaucoma, Heartworm Preventatives, HIV and AIDS and some more. The pharmacy offers generic medicines, but there are also branded drugs from major manufacturers in the catalog.

The best-sellers of the pharmacy are listed on the main page:

Universal Drugstore bestsellers

Besides, Universal Drugstore has a wide selection of Pet Medications (cats and dogs). The most advantageous offers are advertised on the main page:

Universal Drugstore pets medication

Like most of the online pharmacies, Universaldrugstore.com has drugs for erectile dysfunction treatment. However, their range is limited to Cialis, Sildenafil, Tadalafil, Levitra, Staxyn ODT and Viagra.

Universal Drugstore ED drugs

At least, the most popular ED medications are available here. The information for FDA approval of generic meds was missing; but we found that the name-brand drugs are approved by the FDA. The company claims that all generic medications are approved by the the domestic FDA of the country where the pharmaceutical company is located.

Universal Drugstore could be the one stop place for purchasing your prescription and OTC medications. However, the company needs to enrich the assortment of drugs from some categories (such as Erectile Dysfunction, Flu, Premature Ejaculation) to deserve the highest score. So far, we give the pharmacy 4 stars for this point.

Universal Drugstore Prices

Universaldrugstore.com claims to offers the best possible prices for medications on the net. We decided the check the prices for ED medications available in the catalog. Regretfully, the pharmacy does not indicate the price per unit, so it took us pretty much time to calculate the lowest possible price:

  • Brand Viagra 25mg Tablet is available for $478 for 48 tablets (price per unit – $10);
  • Generic Sildenafil 25mg Tablet costs $480 for 320 tablets (price per unit – $1,5);
  • Brand Cialis 5mg Tablet is offers for $671 for 168 tablets (price per unit – $4);
  • Generic Tadalafil 5mg Tablet price is $319 for 180 tablets (price per unit – $1,8);
  • Brand Levitra 5mg Tablet price is $314 for 48 tablets (price per unit – $6,5);
  • Generic Vardenafil 20mg Tablet costs $199 for 100 tablets (price per unit – $2).

The prices for brand-name products are really low, but it’s possible to find a better prices for generic drugs in other online pharmacies. We see that the most beneficial option is to offer a month’s supply of a particular ED drug at once. Not all customers are ready to do so, especially when ordering items for the first time.

Universal Drugstore promises, the customers can get a reduced price for some medications if they manage to find a lower price on other websites certified by CIPA. This Lowest Price Guarantee means the customers can still save on their medications by ordering them from Universaldrugstore.com:

Universal Drugstore lowest price guarantee

So, Universal Drugstore offers good prices for generic ED products but high prices for generic versions. Customers who strive to find the lowest possible prices on the net will have to search for other pharmacies. However, the price beat offer seems a good option (we hope it works). For all these reasons, we give the company 4 stars for their pricing policy.

Shipping Terms and Methods

Universal Drugstore ships products worldwide. The shipping charge is $7.00 for all orders under $100. however, the company offers FREE shipping for all orders exceeding $100 to any destination, while many other pharmacies offer free delivery only for orders exceeding $250.

Universal Drugstore free shipping

Universal Drugstore Canada assures the clients that it has absolutely no hidden fees.

The company ships all orders via Registered Mail and delivers them to customers through their country’s respective postal service.

Universal Drugstore shipping

They pay attention that the first-time orders may require up to 2-3 days for processing. Canadian customers receive their orders within 7-10 business days on average. Abroad customers should expect their orders to be received within 4-6 weeks. The company guarantees that the maximum delivery term is 21 business days. However, for international orders this guarantee does NOT apply. The pharmacy offers free reshipment or refund, if the order doesn’t arrive within the guaranteed time period. This option is valid for 90 days from the time of ordering.

We appreciate that Universal Drugstore offers free delivery option. But, regretfully, the pharmacy has no express delivery, and the delivery time is too slow. For these reasons, the pharmacy gets 3 stars out of 5 for this unit of our review.

Universaldrugstore.com Payment Options

Customers can pay for their orders using Visa, Mastercard, Discover and American Express, checks, automatic bank withdrawal, money orders. The company also accepts postal money orders of the international type.

The variety of payment options is estimated at 5 stars out of 5.

Technical Characteristics of the Website

Checking Website Loading Speed

A fast loading website is a website that is user-friendly and optimized for viewing by users who may have different Internet speeds. This criterion is quite objective, since the search engine puts “smart” websites to higher positions in response to a user’s query on a particular issue. The website’s owner know that fast-loading sites attract more users.

As for customers, nobody likes to use a slow site, everyone wants speed. The faster the pages are loaded, the more comfortable the user feels on the website and the more pages he will view. And when the web page is loaded for a long time, most users close it without waiting for the download and return to the search engine in order to open a more “smart” website.

There are many different services that can check universaldrugstore.com download speed. We used the Google tool for checking this aspect:

Universal Drugstore page speed

The mobile version of the website has poor page loading speed and may result in a slow experience. The desktop indicators are better and even above the average level but still require correction: optimizing images, minifying HTML, prioritizing visible content and some other things.

Universaldrugstore.com may easily lose their current visitors, is it does not do anything with the website’s speed. For this reason, we give the online pharmacy only 1 star for this unit.

Mobile Version

Regretfully, the website does not have a mobile version. When entering the site, users see the full version of the site, but in a reduced size. The company tried to adapt the site for a mobile device, but this proves not very useful, since the pages are unreadable and the text is too small. There is a high probability that users will close Universal Drugstore website when visiting it from their smartphones. For this reason, the online pharmacy gets 1 star out of 5 for this unit.

Encrypted Connection

Encrypted connection always guarantees secure online shopping. Universaldrugstore.com uses a 128-bit SSL (Secure Socket Layer) encryption to protect customers’ data. SSL security is provided by GeoTrust:

Universal Drugstore secure connection

That means, customers’ personal data are protected and their information will not get to any third parties (login / password, credit card details). However, this encryption provides users with the minimal security level. For better protection, the users need a 256-bit SSL encryption. Besides, the browser address bar contains no information about the owner of the website. We give 3 stars for this unit. The pharmacy has to upgrade the security level to get a better score.

Protection from Viruses

For the highest level of trust and security while visiting Universaldrugstore.com, the administration of the website uses Norton antivirus, which is among the best antiviruses of 2017. This means, this website is regularly scanned for viruses and other online threats and the results are reported to the owner. The users can surf the pages without fearing of worms, spyware, unwanted adware and Trojans.

Universal Drugstore Norton

We appreciate that the company takes care of its customers’ protection. Considering this, Universal Drugstore receives 5 stars for this unit.

Convenience of Placing Orders at Universaldrugstore.com

To place an order at Universaldrugstore.com, customers are asked to pass a registration and create a personal account. There is no option for shopping as a guest. Users need to provide some personal information (including nit only name but also gender and the date of birth) and answer 3 medical questions regarding their health. In fact, the registration should be as simple and quick as possible. But here users have to waste some time:

Universal Drugstore registration

Once customers complete the registration, they can finally enjoy an easy and clear ordering process. We like that all drugs available on the website are divided into categories:

Universal Drugstore categories

The website’s administration also provides a Drug Search Tool for users to find the desired drugs as quick as possible. You can search medications by name or using an alphabetical search:

Universal Drugstore drug search

We appreciate that the company provides a special section on the website called “How to Order Medications”. Here clients can learn all the ways they can order Canadian drugs from Universaldrugstore.com:

Universal Drugstore how to order

Customers have 3 possible ways to order drugs from this online pharmacy:

  1. Order Online (users need to add the drugs to the online shopping cart and proceed to Checkout. If the order contains prescription products, users will be required to upload, fax or mail a copy of the prescription from a licensed doctor);
  2. Order by Phone (users can call 1-866-456-2456 where Universal Drugstore customer care specialists will assist them with the order);
  3. Order by Mail/Fax (users need to download and print the order form presented on the site and send it to the pharmacy).

Customers can easy orient themselves in the medications, since the company divided all items on Prescription Drugs, Generic Drugs and OTC Drugs. Each product contains the corresponding label:

Universal Drugstore drug subdivision

Entering the drug name in a search bar, customers will see its both versions: brand-name and generic. This seems very convenient:

Universal Drugstore brand and generic

Should customers have any questions, they can use a form available on the website to ask advice from a pharmacist working for Universal Drugstore. Very few drugstores can boast of such an option. We consider this opportunity a real advantage:

Universal Drugstore consultation

Universaldrugstore.com claims that users can feel 100% confident in using the pharmacy’s services. That is why they offer a 30-day no-hassle refund policy:

Universal Drugstore return policy

This means, if a customer is not satisfied with his purchase for any reason, he can simply call the customer support service within 30 days of delivery and explain why he is unsatisfied with the drug. He can get a refund for the unused portion of the drug. If he has not used any of the product, he is entitled to a 100% money refund.

The FAQ section of Universal Drugstore is organized in a convenient manner: all the question are divided into 3 categories: Ordering, Products, Shipping. Thus, customers can find the desired question at an instant:

Universal Drugstore FAQ

In general, the ordering process at Universaldrugstore.com is very simple, still the pharmacy has some drawbacks: wasting time on registration, no possibility to choose the currency.

For all the reasons above, we estimate the convenience of placing orders at Universal Drugstore website at 4 stars out of 5.

Is Universal Drugstore Legitimate?

Checking Universal Drugstore Rating via ScamAdviser

Checking with Scam Adviser, the website of the pharmacy was given a 3% safe rating out of 100. Even though the store has lots of visitors and was included in the popular websites by Alexa ranking, Universaldrugstore.com was given a threat listed status, as it belongs to “unapproved” pharmacies with malware complaints:

Universal Drugstore scamadviserUniversal Drugstore scamadviser2

ScamAdviser helped us determine the website location: the online pharmacy seems to operate most probably from Hong Kong, but somehow relates to the USA and Barbados, and in any case has nothing to do with Canada. This means Universal Drugstore hides its actual location for some reason, which worries us. The domain age is 15 years, which is a good indicator – the website still operates and was not banned. However, ScamAdviser concludes that the website can’t be trusted and advises to consider this information carefully before users take risks. For all the reasons above, Universaldrugstore.com gets 1 star for this unit.

Do We Need a Prescription?

The pharmacy’s assortment contains both prescription and non-prescription medications. According to the information placed on the website, Universal Drugstore requires a valid prescription from a licensed physician, just like any local drugstore. Customers can send a prescription to the company using email or fax. Also, clients can upload a Rx on the website or ask the pharmacy to contact their doctor (this option is free of charge).

Universal Drugstore RX

This point makes us suggest that the pharmacy has a responsible approach to selling drugs online and can be trusted. We score 5 stars out of 5 for this unit.

Checking Universal Drugstore using Legit Script

Universaldrugstore.com was awarded an “unapproved” status by Legit Script due to the the company’s inability to correspond to the guidelines set by Legit Script for verified online pharmacies.

Universal Drugstore LegitScript

Therefore, Legit Script can’t recommend this Internet pharmacy to users. However, the service does not identify Universal Drugstore as criminal drugstore but merely classifies it as unapproved. There is no significant violation of the laws and regulations. For this reason, we give the online pharmacy only 3 stars for this unit.

CIPA Membership

We have found out that Universal Drugstore is an active CIPA member. This makes us suggest that the company dispenses medications through licensed pharmacies.

Universal Drugstore CIPA

CIPA membership guarantees that patients have access to high quality prescription drugs at affordable prices. For this reason, the online store gets 5 stars.

Universaldrugstore.com Reviews

Customer On-Site Reviews

Customer reviews posted on Universaldrugstore.com’s testimonial page are written by clients who were able to enjoy the company’s service. One customers was a retired doctor, who wanted to find for inexpensive alternative certified suppliers for his medications. At Universal Drugstore, he found cheap prices, quality drugs and the excellent customers service service:

Universal Drugstore review

Another testimonial was from a woman who saved hundreds of dollars with Universal Drugstore. According to the user’s words, the drugs were always delivered in time and the trained pharmacy team was always ready to help with any issue:

Universal Drugstore review2

Almost all customer testimonials contain photos of happy customers. Regretfully, the reviews had no dates so we do not know when there were posted on the website. Besides, we found no section where users can leave their comments. Obviously, these testimonials were posted by the website’s administration and might not be entirely true. We do not claim that these stories are fake, but they may have been made up to benefit the company. Considering this, the pharmacy gets only 4 stars out of 5 for this unit.

Universaldrugstore Reviews on Independent Websites

The pharmacy has received conflicting testimonials over the years. Some of the users shared their positive experience with Universaldrugstore.com and consider it one of the best Canadian online pharmacies. We selected several stories for you.

One woman has a good experience with ordering Betahistine 16mg from the online pharmacy in 2016. The drug was delivered in time, but the only thing the woman was concerned about was the source of the medication. Betahistine was from the UK, though the woman wanted it to be from Canada:

Universal Drugstore review3

Another regular customer recommends Universal Drugstore to all friends, since he is always satisfied with the pharmacy’s products, prices and service. The testimonial was left in 2010:

Universal Drugstore review3

The third user say he has been using the online company for several years and always received medications in time and at the best price. He appreciates that Universal Drugstore Canada asks for a valid prescription, this means, the store can be trusted. The customer checked the online pharmacy for validity since he was wanted a reliable drug supplier. Everything was ok about the store in 2015:

Universal Drugstore review4

Just like these reviewers, other customers mention decent ordering process, quick customer service, cheapest prices, free shipping over $100.

However, negative Universaldrugstore reviews allowed us to see the pharmacy in a new light. It turned out that too many clients were disappointed the the services the store provided. Many users complained of no communication between phone agents and email agents, slow processing, confirmation of the order, «extremely crappy customer service phone line».

Here are some screen shots for you from 2016. One woman was tired of waiting for her medication to be delivered. The medicine arrived after 3 weeks and the woman could not even track her order:

Universal Drugstore review5

Another client was filled with indignation at Universal Drugstore which charged him a big sum for the medication he never received. He didn’t receive a refund either. He suggests this is a scam website:

Universal Drugstore review6

Two more customers from 2016 advise staying away from Universal Drugstore, since they have a sad experience with its services:

Universal Drugstore review7

The positive reviews we found about the pharmacy testify that it used to provide good services years ago. But all recent reviews are mostly negative and indicate that the delivery and usability of this website are far from perfect. We give the pharmacy 3 stars for this unit.

Universaldrugstore.com Coupon Code

If you are looking for Universaldrugstore.com promotion code, coupon codes or discounts, then you might get upset since we found no present coupon codes for customer of this online store. However, the online pharmacy advertises a free shipping offer for customers with orders exceeding $100. This means you can save $7 on every order as the average shipping price is $7 on all destinations.

In addition, the pharmacy offers one more option to save: Reward Program:

Universal Drugstore reward

Customers are offered to collect rewards. Every time they refer a new customer to the pharmacy, they earn a $20.00 credit towards their next order.
There is no limit to how many Reward credits the users can collect. Universal Drugstore ensures that many of its customers have reduced the price for medication by referring other people to the company, but we doubt that every client would find this option beneficial and useful. Considering all the facts above, we give the online pharmacy 3 stars for this unit.

Customer Support Service

Contact Information of the Pharmacy

Universaldrugstore.com provided some of its contact information (including mailing address, several toll free phone numbers, toll free fax number).

Universal Drugstore contacts

However, for some reason, the company did not mention its actual address. This should alert the buyer. Reliable stores do not hide this information. The online pharmacy claims to operate from Canada but there is no confirmation of this fact. The pharmacy gets 4 stars for this unit.

Getting Consultation at Universaldrugstore.com

Unfortunately, Universal Drugstore has no Live Chat for instant messaging. However, they offer other ways to get a consultation: email info@universaldrugstore.com and phone number 1-866-456-2456. According to the information on the website, the company call center is available on Monday – Friday: 7:00 am to 12:00, Saturday: 8:00 am to 6:00 pm and Sunday: 9:30 am to 6:00 pm. He decided to use the first method to clarify the manufacturer of Generic Sildenafil presented in the online catalog.

Obviously, speedy responses are not the major principles of the pharmacy. Customers will have to wait hours and hours in order to get an answer to the question. We waited for 24 hours but received no feedback.

The pharmacy has to do something about its customer support service. Otherwise, customers will just find another store with better feedback. Universal Drugstore gets 1 star out of 5 for poor customer support.


Universal Drugstore seems to be a popular Canadian online pharmacy which has lots of customers. The company has a massive list of different drugs that will surely satisfy every client who visits the store. ED drugs are not a big specialty of the company, but it can offer many medications to cure headaches, blood pressure, hair loss and many other conditions. The prices for products are accepatble but not lowest possible. Customer can save their money through the pharmacy’s special rewards program. The company is a CIPA member and requires prescriptions, which may indicate they have a responsible approach to selling drugs.

However, Universal Drugstore failed to confirm its reputation through the online verification services and customer reviews. It has been reported as untrustworthy in ScamAdviser, customer reviews were conflicting and we found too many Universal Drugstore complaints.

In summary, customers can take risk of purchasing prescription and OTC medications from Universaldrugstore.com, but the online pharmacy should be used with proper care and caution and gets a rating of 3,3 stars out of 5.