• Zavamed.com

Zavamed.com Review: Legit Online Doctors Selling Expensive Drugs

What is Zavamed.com?

zava logo

Zavamed.com is an online doctor service and medications provider operated by Health Bridge Limited. Using this website, the customers are able to get drugs online without the need to visit the doctor. They call themselves online doctors and have a team of in-house professional doctors who do their best to provide an outstanding service. According to the information place on the website, Zava has previously used to be DrEd. Although the design of the site and their trade name have changed, they still promise to deliver the same excellent service. They say there are several things that make them be great: customers can save time and efforts, place an order confidentially, get free and prompt delivery and the pharmacy has a great experience – they claim to have already delivered over 1,500,000 drugs! They also mention that everyone is able to visit their physical office in London and provide an exact Zava address on their website. I have also found information on their various authorizations and registrations, which proves that this pharmacy is operating legally. They also have social media pages on Instagram, twitter, and facebook.

What Can You Buy Here?

Zava claims that they are ordering all of their drugs from large and legal manufacturers and therefore, customers shouldn’t be concerned about the quality of drugs available on this website. There are 6 main drug categories including Men’s Health, Women’s Health, Sexual Health, Chronic, Travel Health, and Wellbeing. Each of them has subcategories such as Erectile dysfunction, Premature Ejaculation, Hair Loss Treatment, Contraceptive Pill, Morning After Pill, Cystitis Treatment, Period Delay, Bacterial Vaginosis, Facial Hair Removal , Hormone Replacement Therapy, Chlamydia Treatment, Genital Herpes Treatment, Genital Warts Treatment, STI Test Kits, Jet Lag, Malaria Tablets, Traveller’s Diarrhoea, Asthma Inhalers, Diabetes Test Kit, High Blood Pressure, Acne, Cold Sore Treatment, Migraine, Quit Smoking, Rosacea, and Weight Loss.

It seems Zava is having quite a good assortment of drugs for different needs and health conditions. Below you can see some of the bestsellers:

drugs

I noticed that this company sells both brand-name and generic products. Besides, they provide detailed instructions for every medication.
Since I was interested in drugs for erectile dysfunction, I checked the assortment in this subcategory. It turned out that the store offers to buy Sildenafil, Viagra, Viagra Connect, Tadalafil, Cialis, Levitra, and Spedra. The available treatment options are not as numerous as those offered by some other online pharmacies, still, there is a choice. I give 4 stars for this unit.

Prices

The pharmacy mentions that the cost of a consultation and drugs will be specified to a customer before the consultation, so clients know exactly how much they will need to pay. Delivery fees will be shown separately.

I wanted to check the prices for the ED medications. Since I selected Zava United Kingdom at the very beginning, all the prices were listed in British pound sterling but I converted them into US dollar for your convenience. I found out that sildenafil (generic viagra) was available for $3.7 per pill, tadalafil (generic Cialis) cost $5.8 per pill. You can buy branded Viagra for 6.8 per pill, branded Cialis for $12 per pill, and branded Levitra for $11 per pill.

prices

To be honest, these are quite high prices compared to other online drugstores. The prices for all other medications also seem to be pretty high. I give 2 stars for this unit.

Shipping policy

Regretfully, the pharmacy does not offer international shipping. Zava only delivers drugs to customers living in UK, France, Germany, Ireland, Austria, and Switzerland, however, the FAQ page informs clients that if they live in another country they should send an email and Zava will check whether it’s possible to send medications to this location.

According to the website, the pharmacy will process your order the same day if you place it before 4 pm Monday to Friday. This means the order will be shipped on the same day using the delivery method a customer opted for.

delivery

Currently, Zava offers 3 delivery options available:

  1. Standard Delivery – with this option, the delivery usually takes 48 hours but customers from certain locations will have to wait up to 3-days.
  2. Next Day Express Delivery – with this option, Zava will deliver your drugs before the next day. This service is available at an additional charge of £3.99 ($5.00).
  3. Next Day Click & Collect – with this free option, you can collect your drugs from a Royal Mail PO the next business day. Once your order is delivered, you will receive an email or SMS. You will also need to provide the proof of identification.

delivery options

Customers can also opt for Saturday Delivery service at an additional charge if an order is placed after 4 pm on a Thursday.

Zava mentions that all packages are discrete and do not contain any inscriptions about the contents. A signature on a receipt is required but it can be a person of your choice.

For reasons of safety, the online pharmacy does not allow drugs to be returned. However, in some cases, you can get a full refund within 7 working days.
Although their shipping policy is great, I give only 4 stars for this unit since the store does not ship drugs all around the globe.

Payment

Zava is only accepting credit cards: VISA and Master Card. Regretfully, they do not accept any other payment methods, which may be inconvenient for some customers.

payment

For this reason, I give 2 stars for this unit.

Technical Characteristics of Zavamed.com

Loading Speed

Analyzing the website’s loading speed will allow determining how quickly Zavamed.com is loading. If the speed is too slow, customers will never return to this website and instead look for other websites providing the same services.

Google PageSpeed revealed the following results:

speed

The results are very good for both page speed and optimization. Although mobile speed optimization requires some development, the overall picture is impressive. I think customers will never have any loading problems when using this website. I give 4.5 stars for this unit.

Mobile Version

A mobile website is a site located on the Internet at a specific address and is intended for viewing from mobile devices. Typically, the mobile version repeats the structure and content of a regular site, but, sometimes, it can be completely different.

Fortunately, Zavamed.com has a good mobile version and clients can use their services and contact their doctors using a computer, laptop, tablet, or smartphone.

mobile version

The mobile site has its own functionality and structure but a similar design to the main site. The functionality is more truncated and has additional functions. The design is created by taking into account the design of the main version and corporate identity. For faster loading, design elements of the site are created with the maximum possible reduction of their weight without loss of quality. The structure of the mobile version is designed in such a way that access to the main pages is as simple as possible and the user immediately can find what he needs. Elements of navigation are large and convenient, and the space on the site remains as dilute as possible to make the site easy and neat;

The mobile version of Zavamed.com is adapted to all modern touch-screen technologies. Using it, you significantly save traffic and time.

I also noticed that the mobile website is much more conveniently viewed on mobile devices regardless of the screen resolution and browser and it is loaded much faster than a desktop site. The functionality is working properly. So mobile users can easily make an order at this pharmacy. The store deserves 5 stars for this unit.

Personal Data Protection

According to the website, Zava security measures reliable protect customers against third-party access, any changes or disclosure of personal data. They claim to regularly check their security measures and ensure that all payment transactions and customers’ sensitive data are safe. I found out that this website encrypts customers’ data using a 128-bit SSL technology, which is considered an average security level:

security

I recommend Zava owner to review the current encryption technologies and provide a higher security to the customers. So far, I give 3 stars out of 5 for this unit.

Antivirus

Unfortunately, ZavaMed.com does not use antivirus programs which makes this website not a safe place for customers. Moreover, they mention that they can’t accept responsibility for any damage or loss caused by viruses or other malware that may infect a user’s device, data or other material as a result of using our this online pharmacy or downloading any material from it. So you need to use this service with an extreme caution. 1 star out of 5 for this unit.

The Convenience of Ordering from Zavamed.com

Once I accessed ZavaMed.com I had to choose between Zava France or Zava United Kingdom. Otherwise, I could not see anything else on the website. I am not living in France or in the United Kingdom, however, I have chosen the second option because I was afraid that if I chose the first option the site’s language would be French.

select location

When you first visit this site, you should register before ordering any drugs, or you can do it after you’ve selected a treatment for yourself. Your personal account will contain a dashboard where you read messages from Zava and its doctors, check the status of your order and re-order medications, get treatment recommendations, view your order history, use a help section.

To place an order using this website, you have to finish 3 steps:

how it works

You will not be able to order ant drugs without filling in a short questionnaire form. This usually takes 3-4 minutes. A questionnaire is a kind of a medical consultation. Zava doctors need to know about a patient’s disease, the drugs he is currently taking, his allergies and other important things that will help the doctors to decide which medication will be best for his case. According to the website, all questionnaires are created by professional doctors. Let’s see how it works for erectile dysfunction. As soon as you selected this condition, you are welcome to answer some questions. Some of them are presented on the screen:

questionnaire

After you have answered all of the questions, you will be offered the suitable treatment options. As you see, the basic remedies for ED are Viagra 50 mg and Sildenafil 50 mg. Or you may choose additional treatments (Cialis, Vardenafil, Tadalafil, and some more).

results

As soon as you select the desired product, you will need to fill in account details (email address, password), personal details (name, birthdate, gender), and choose a notification method (email and SMS / email only).

order details

Zava mentions that their services fall into 2 types: one-step journeys or two-step journeys.

In One-step journey, you need to register on the site, fill out a questionnaire, agree to the terms and conditions and tell the pharmacy if you’d like your doctor to be informed. Then you need to choose the desired drug and delivery method and click on “order» button. After that, you will have to pay a delivery fee, if any, and submit your order. The store will send you an email / SMS confirmation that your order has been received and is being reviewed by Zava doctors. They mention that in some cases their doctors may contact a patient to confirm his preferred drug, ask him to provide an additional personal information or reject the order if the drug isn’t suitable for a patient.

Two-step journey will take a little longer and is required for cases when Zava doctors need a customer to send some information in pictures or anything else of that kind. This is required for doctors to assess whether the online pharmacy can treat a patient remotely and recommends a drug, if suitable. For a two-step journey, you will have to register on the website, complete a questionnaire, send pictures, if required, agree to the terms and conditions. After that, the pharmacy will notify a patient by email or SMS once it has decided whether Zava doctors can treat you remotely. If so, you will be offered a medication. To purchase the drug, you will need to complete an additional questionnaire and inform the pharmacy if you’d like your doctor to be informed. After that, you choose a delivery method and pay a delivery fee, if any. All is left is to submit your order. Professional doctors will review the questionnaire and will suggest a suitable remedy.

It’s nice to see that Zavamed.com take customer safety seriously. To use the services of this online pharmacy, you’ll need to be
at least 18 years of age, be legally capable of entering into contracts, be a legal resident of the United Kingdom (if you live in another country, they have a number of other websites for ordering meds. You can check the complete list of the front page).

zava locations

In my opinion, Zava has a convenient website for ordering medications and proving medical consultation. For some customers, this online service will be the best option. However, not all users would like to spend time on filling in online questionnaires because they already know which treatment they wish to order. Considering this, the pharmacy receives 4 stars for this unit.

Is Zavamed.com Legit?

The Rating on ScamAdviser.com

According to ScamAdviser, this company is safe and legal, has a lot of visitors and is constantly refreshed.

scamadviser

ScamAdviser revealed that Zavamed.com is owned by Health Bridge Ltd. Located in the United Kingdom but also relates to the United States. Its domain age is over 2 years. Overall, the pharmacy was given a 98% rating, which is a very good result. I give 5 stars for this unit.

Do We Need a Prescription?

To order drugs thorough Zava website, you do not need to provide a valid prescription from your doctor. However, this pharmacy differs from other online drugstores that do not bear any responsibility for the patient’s safety. They have several professional doctors working in Zava London office even on bank holidays. They review and process all orders in a short time. This means that here you can get an online consultation with a doctor and get prescribed medications that are suitable for your condition. The pharmacy claims that their doctors are qualified and experienced.

consultation

To order a drug, you will first need to click a “Start Consultation button”, fill in a short questionnaire and let doctors know which drugs you are currently taking. The doctor will review your answers and check whether you can use a particular drug.

You may also get a telephone conversation, if necessary, messages in your personal online account and photo assessments. In some cases, a doctor may require additional information about your condition.

So you cannot order prescription medications using Zavamed.com without getting an online consultation. This pharmacy has a responsible approach to selling drugs so I give 5 stars for this unit.

The Status on LegitScript.com

Legit Script said it did not have any information about Zavamed.com in its database of Internet pharmacies so I am not sure whether this company meets Legit Script online pharmacy verification standards or not. I give 4 stars for this unit.

Certifications

The front page of the website contains a few emblems that prove that this is a licensed pharmacy. However, all certifications are given to Health Bridge Limited but they may also be attributed to Zava since it’s a trade name for Health Bridge Limited. First of all, the company is registered with the Care Quality Commission, the independent regulator of health and social care in the United Kingdom. This company makes sure that online pharmacies offer a safe service. The CQC found this pharmacy to be “safe, effective, caring, and responsive”.

care quality commission

I also noticed that Health Bridge Limited complies with the standards of the Health and Social Care Act 2008, the General Pharmacy Council, and the Medicine and Healthcare Regulation Agency, the General Medical Council, which means that Zava sells genuine medicines.

All these certifications indicate that Zava is legal and can be trusted. 5 stars out of 5.

Zavamed.com Reviews

Customer On-Site Reviews

Regretfully, there are no Zava reviews from previous customers on its own website. There is no feedback form where you can leave your comments, complaints or suggestions. Of course, the online pharmacy looks legit but I cannot be 100% confident without reading customer reviews. However, the company invited users to read feedback posted on TrustPilot.com. For this, see the next unit 4.2. 1 star for this unit.

Zava Reviews on Third-Party Websites

I found a huge number of Zava reviews (over 1300) on TrustPilot.com – an independent website. Most comments were from happy customers describing Zavamed.com as an “excellent pharmacy”. The average rate for this company is 5 stars out of 5. I found many fresh reviews which means that this store is very popular:

reviews

Customers mentioned an excellent customer care department, speedy delivery, good quality of drugs, and so on. They also said this online pharmacy was “very professional” therefore they recommended Zava to their friends.

However, there are some negative reviews as well. One customer said that the pack was open on arrival but the goods were not damaged. Another user complained that Royal mail lost his package and the customer service did not respond.

complaints

However, I found not a single review indicating that this store was selling fake or ineffective drugs. All the complaints were about delivery/payment issues or poor customer support. It would be suspicious if I did not find a single complaint since it’s impossible to satisfy every customer. Besides, it was nice to see that the representative of Zava responded to each complaint posted on TrustPilot.com – they apologized and promised to resolve each issue.

Regretfully, I couldn’t find any feedback anywhere else other than those posted on Trustpilot but their number was so huge that I suppose Zava is a popular pharmacy providing quality services. I give 5 stars for this unit.

Zavamed.com Coupon Codes

All customers want to get coupon codes because it’s a great way to save money. However this company does not offer any coupon codes at the moment and they do not offer any other ways to make the prices lower: no special offers, no discounts on future orders. The only method which Zava offers to save some money is free shipping meaning that customers only pay for the drugs. However, I would appreciate if they offered coupon codes as well. I give 1 star for this unit.

Customer Support

Contact Information

What is nice about Zavamed.com is that they have a very informative Contact Us page. They inform customers that this website is operated by Health Bridge Limited registered in England under number 07392646. They also mention its physical address in London: 3 Angel Square, 4th Floor, 1 Torrens Street, London, EC1V 1NY.

You can even read the story of this company, see its co-founders and doctors:

team

Phone numbers and email address are also specified so there was not a single issue which remained hidden. I give 5 stars for this unit.

Trying to Get a Consultation

If you have any questions, concerns or feedback, you can email the customer care department at hello@zavamed.com or call on 0203 588 0292. You may also log in to your personal account to send messages to the company’s doctors and customer support group. You only need to make sure that you do this in their business hours (8am-7pm Monday to Thursday, 8am-6pm Friday and 9am-5pm Saturday). Except for these ways of contacting them, you can also use their social media pages to reach them. Since the live chat option was not available on the website, I decided to email them at the specified address. Regretfully, I waited for too long and did not receive a feedback. I think you may be luckier if you use the specified phone number for contacting Zava. I give only 1 star for this unit.

Conclusion

Zavamed.com is a convenient way to get the medications without seeing a doctor in person. In fact, I wouldn’t recommend this company to other customers because their drugs are quite expensive and they offer no deals or discounts except for free delivery but the store doesn’t even deliver drugs to all countries. Besides, I’m not quite satisfied with the customer support and limited payment options. However, the huge number of positive reviews, online consultations with professional doctors, various certifications and a good rating from ScamAdviser makes me say that Zava is a legit and reliable service for ordering drugs. All these reasons make me rate this company with 3.4 stars.